Degraded

Smart Traditional Loading (Temporarily Unavailable)

We regret to inform you that our Traditional Loading is currently experiencing a network stability issue. Our team is working closely with the telco to resolve the issue as soon as possible.

We apologize for any inconvenience this may cause, and we will update you as soon as we have more information.

Resolved

Cash-out Services Temporarily Unavailable

We are currently experiencing connectivity issues affecting our cash-out system. As a result, Cash-out from the Mannapay App are temporarily unavailable.

Please be assured that your fund is safe. Other features such as E-loading and Billspayment services are still active. For the meantime, members can use billspayment service to transfer their fund to external banks or wallets.

Our team is working urgently to resolve the connection bridge with our banking partners. We expect services to be restored shortly.

We apologize for the inconvenience and appreciate your patience Ka-Mannapay.

Resolved

Unstable Smart/TNT e-loading Services

Dear Ka-Loadmanna,

We're currently experiencing network stability issues with E-Loading services today, March 9, 2026. This means your loading transactions might be delayed or not be processed.

To avoid any duplicate charges, we strongly recommend holding off on Smart/TNT related e-loading transactions until further notice.

Our team is working closely with our partners to fix this as quickly as possible. We apologize for any inconvenience and will update you as soon as we have more information!

Resolved

Bills Payment Temporarily Unavailable

We regret to inform you that our Bills Payment service is temporarily unavailable due to stability issues with our service provider. Our team is working closely with our partner to resolve the issue as soon as possible.

We apologize for any inconvenience this may cause, and we will update you as soon as we have more information.

Resolved

Cash-Out services temporarily Unavailable

We are currently experiencing connectivity issues affecting our cash-out system. As a result, Cash-out from the Mannapay App are temporarily unavailable.

Please be assured that your fund is safe. Other features such as E-loading and Billspayment services are still active. For the meantime, members can use billspayment service to transfer their fund to external banks or wallets.

Our team is working urgently to resolve the connection bridge with our banking partners. We expect services to be restored shortly.

We apologize for the inconvenience and appreciate your patience Ka-Mannapay.

Resolved

E-loading Stability Issue

Dear Ka-Loadmanna,

We're currently experiencing network stability issues with E-Loading services since 5:00 PM today, January 31, 2026. This means your loading transactions might be delayed or not be processed.

To avoid any duplicate charges, we strongly recommend holding off on all e-loading transactions until further notice.

Our team is working closely with our partners to fix this as quickly as possible. We apologize for any inconvenience and will update you as soon as we have more information!

Resolved

Meralco Biller Unavailable

We regret to inform you that our Meralco Flexi Biller is currently experiencing stability issues. Our team is working closely with our partner to resolve the issue as soon as possible.

We apologize for any inconvenience this may cause and we will update you as soon as we have more information.