Previous incidents

September 2022

September 24, 2022

Degraded

Messenger Loading unstable

Menu buttons in Messenger loading are currently not responsive when using the latest version of Android Messenger app.

Resolved · 30 Sep at 05:15pm CST

September 22, 2022

Maintenance

Bills Payment Partner Maintenance

To improve services, our Bills Payment Partner — ECPay, will deploy system maintenance on September 22, 2022, from 1:00 AM to 7:00 AM. Kindly contact Customer Service for questions and inquiries.

Completed · 22 Sep at 07:00am CST

September 19, 2022

Degraded

Smart and Globe Loading stability issue

Smart and Globe loading is currently experiencing a delay in transactions. Kindly contact Customer Service for support and inquiries.

Resolved · 19 Sep at 06:00pm CST

Resolved

Smart and Globe Loading stability issue

Smart and Globe loading issue has been resolved. Kindly contact Customer Service for support and inquiries.

Resolved · 19 Sep at 03:04pm CST

September 08, 2022

Degraded

Messenger Loading is currently unavailable

Kindly wait for further notice.Thank you for your patience

Resolved · 18 Sep at 04:45pm CST

September 07, 2022

Degraded

Messenger Loading is currently unavailable

Kindly wait for further notice. Thank you for your patience.

Resolved · 7 Sep at 01:38pm CST

September 05, 2022

Maintenance

Scheduled System Maintenance

During the time of System Maintenance, the ff. services will be unavailable.
Web:
•member.loadmanna.com

SMS:
•MANNAREF
•MANNALW
•MANNASMP
•MANNATRANSFER
•LMUP
•IBAL

Completed · 5 Sep at 11:59pm CST

August 2022

August 28, 2022

Degraded

Smart Traditional Offline - E Loading (Degraded)

Currently Offline and Degraded.
Restoration of the said service will be TBA at www.fb.com/LoadmannaSocial

Resolved · 5 Sep at 02:36pm CST

August 26, 2022

Degraded

Smart Traditional Offline - E Loading (Degraded)

Smart Trad Loading is Currently Offline.

Resolved · 26 Aug at 06:55pm CST

August 05, 2022

Maintenance

Scheduled System Maintenance

We will be experiencing server downtime on August 5, 2022 from 10 PM to 11:59 PM due to a maintenance activity.

During this time, the ff. services will be unavailable:
Web
•member.loadmanna.com
SMS
•MANNAREF
•MANNALW
•MANNASMP
•MANNATRANSFER
•LMUP
•IBAL

Completed · 5 Aug at 11:59pm CST

August 01, 2022

Resolved

Smart Traditional Offline - E Loading (Degraded)

Sorry, Smart retailer loading is temporarily unavailable. Pls try again later.

Resolved · 1 Aug at 12:48pm CST

July 2022

July 16, 2022

Maintenance

System Maintenance

We will have a scheduled System Maintenance on June 16, 2022 10PM to June 17,2022 2AM. During this time. the following services will be inaccesible.

-Registration / Encoding
-Replenishment via 7/11
-Bills Payment
-Online Loading
-Messenger Loading
-Dito Loading
-MANNAREF
-MANNALW
-MANNASMP
-MANNATRANSFER
-LMUP

Completed · 17 Jul at 02:00am CST

July 05, 2022

Maintenance

System Maintenance

We will be experiencing server downtime on July 5, 2022 (today) from 10 PM to 11:59 PM due to a periodic maintenance activity.

During this time, the ff. services will be unavailable:
Web
•member.loadmanna.com

SMS
•MANNAREF
•MANNALW
•MANNASMP
•MANNATRANSFER
•LMUP
•IBAL

Completed · 5 Jul at 11:59pm CST