Previous incidents

November 2022

November 27, 2022

Maintenance

Globe Scheduled Maintenance

Globe Telco will deploy system maintenance and the loading services will be temporarily unavailable

Completed · 27 Nov at 06:00am CST

November 26, 2022

Resolved

Server Downtime (Resolved)

Web Services Restored

The following services are now up and running:
•Sign In/Up at member.loadmanna.com
•Sign In/Up at retailer.loadmanna.ph
•Wallet management at admin.loadmanna.com
•Messenger Loading
•LMv3 app functionalities (online loading, online games, wallet balances, bills payment)

Resolved · 26 Nov at 11:39am CST

November 24, 2022

Degraded

Messenger Loading unstable

Messenger Loading currently unstable due to some technical issues, Loadmanna Developers is currently fixing this. Kindly use Loadmanna Online Loading for Alternative
For more inquiries please message us on Loadmanna Customer Service Facebook Page or via SMS help line

Thank you for your patience.

Resolved · 26 Nov at 11:24am CST

November 23, 2022

Maintenance

Globe Scheduled Maintenance

Globe Telco will deploy system maintenance and the loading services will be temporarily unavailable

Completed · 23 Nov at 06:00am CST

November 22, 2022

Maintenance

Globe Scheduled Maintenance

Globe Telco will deploy system maintenance and the loading services will be temporarily unavailable

Completed · 22 Nov at 02:00am CST

November 18, 2022

Resolved

Globe/TM Loading Unstable

Kindly contact Customer Service for inquiries.

Resolved · 18 Nov at 08:19am CST

November 16, 2022

Downtime

Globe/TM Loading Offline

Ongoing Emergency Maintenance with Globe Telco. For further assistance please message us on Loadmanna Customer Service Facebook Page.

Resolved · 17 Nov at 11:32am CST

November 14, 2022

Degraded

Smart Traditional Offline - E Loading (Degraded)

Smart tradional loading is currently offline due to technical issues. This matter is coordinated with our telco partner.
Thank you for your patience.

Resolved · 14 Nov at 03:00pm CST

November 05, 2022

Degraded

Globe/TM e-Loading is Currently Unstable.

Smart & TNT e-Loading issue has been resolved. Kindly contact Customer Service for inquiries.

Resolved · 16 Nov at 06:55pm CST

November 03, 2022

Degraded

Globe/TM e-Loading Unstable

Globe & TM e-Loading is Currently unstable at the moment.
Our Team is still investigating this issue, Apologies for the inconvenience, and thank you so much for your patience.

Resolved · 3 Nov at 12:14pm CST

October 2022

October 27, 2022

Maintenance

System Maintenance

There will be system maintenance for some backend improvements.

Completed · 27 Oct at 04:00pm CST

October 25, 2022

Maintenance

System Maintenance

Ka Loadmanna, tayo po ay magkakaroon ng SYSTEM MAINTENANCE simula 8:15 PM hanggang 9:00 PM ngayong araw October 25, 2022 at mag o-OFFLINE po panandalian ang mga sumusunod:

•member.loadmanna.com
•retailer.loadmanna.com
•shop.loadmanna.com
•Messenger Loading

Paumanhin sa magiging dulot na abala.
Para sa katanungan ay i-message lamang po kami sa m.me/loadmannacustomerservice

Completed · 25 Oct at 09:00pm CST

October 24, 2022

Degraded

DITO E-Loading (Offline)

DITO is currently Offline at the moment. Due to network issues.

Resolved · 25 Oct at 08:49pm CST

Degraded

Smart Traditional Offline - E Loading (Degraded)

Traditional e-loading Smart is currently unavailable at the moment due to technical issues.

Resolved · 24 Oct at 12:46pm CST

October 22, 2022

Degraded

Globe Loading Offline

Globe loading unavailable due to telco problem

Resolved · 24 Oct at 08:49pm CST

October 11, 2022

Degraded

Smart Loading Unavailable

Kindly wait for further notice. Thank you for your patience.

Affected Services:

Smart Regular Loading
Smart Traditional Loading
Smart Gateway

Resolved · 11 Oct at 12:00pm CST

September 2022

September 24, 2022

Degraded

Messenger Loading unstable

Menu buttons in Messenger loading are currently not responsive when using the latest version of Android Messenger app.

Resolved · 30 Sep at 05:15pm CST

September 22, 2022

Maintenance

Bills Payment Partner Maintenance

To improve services, our Bills Payment Partner — ECPay, will deploy system maintenance on September 22, 2022, from 1:00 AM to 7:00 AM. Kindly contact Customer Service for questions and inquiries.

Completed · 22 Sep at 07:00am CST

September 19, 2022

Degraded

Smart and Globe Loading stability issue

Smart and Globe loading is currently experiencing a delay in transactions. Kindly contact Customer Service for support and inquiries.

Resolved · 19 Sep at 06:00pm CST

Resolved

Smart and Globe Loading stability issue

Smart and Globe loading issue has been resolved. Kindly contact Customer Service for support and inquiries.

Resolved · 19 Sep at 03:04pm CST

September 08, 2022

Degraded